Consoling Words is an Act 2 companion quest for Merrill in .
Dragon Age II
It is obtained automatically at the start of Act 2 if Hawke didn't take
Bethany or Carver along to The Deep Roads Expedition.
Merrill's Home at the Kirkwall Alienage in Lowtown and speak to her. She will ask about what happened to Hawke's sibling, and comforts Hawke.
Regardless of dialogue options, no
friendship or rivalry points are gained.
If the sibling either joined the Wardens or died during the expedition, the quest "Mourning" was supposed to take place. However, it has since been cut from the game, but may reappear if the game has not been patched. 
↑ Kirby, Mary (2011).
"Merrill - She's a Keeper!". BioWare Social Network. Retrieved January 24, 2012. ↑ Barrett, Luke (2011).
"Patch 1.03 - Planning and Prioritization". BioWare Social Network. Retrieved January 24, 2012.